Frequently Asked Questions

OUR PRODUCTS

What you see on the website is a digital approximation of what you will see on your printed shirts. We do our best to keep what's on our site in sync with what you receive, but we cannot 100% guarantee colors of garment, colors of print, placement, or size of print to be exactly what you see online. That being said, there will be a reasonable range of variation between colors, size, and placement between what you see on the website and what you see on your shirt. You won't expect an ink print to be red and have it show up blue.

On every product page, there is a 'Size Chart' button that will open up a window showing you exactly what type of garment the design is printed on. Typically we print our designs on Bella Canvas, Gildan and Next Level apparel.

On every product page, by clicking the 'Size Chart' link will open up a window that will show you how the shirt will fit depending on the dimensions of the garment. Additional information may offer more details on the fit within the production description area.

All of our apparel products are printed using direct to garment digital technology. Some of our apparel may use a technique known as screen printing.

We have a talented group of artists at FilmFTW.com. But we also hire independent artists from around the world to create awesome designs. If you are interested in submitting a design, contact us here.

PLACING AN ORDER

Once you have placed an order, our printing fulfillment partner will begin printing your order within a few hours. If we find that our printing fulfillment partner has begun printing your order we won't be able to cancel your order. But, if they have not started on your order, we may be able to cancel your order in time. You must contact us as soon as possible, the sooner the better. Please be advised that we cannot guarantee that a cancellation can be made after the order has been submitted.

If you selected the wrong size or inputted the wrong address, please contact us as soon as possible so we can attempt to correct the order. However, once you have placed an order, our printing fulfillment partner will begin printing your order within a few hours. Please be advised that we cannot guarantee we can change your order with the correct information if our printing fulfillment partner has already begun printing your order.

After placing an order, it can take up to 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Shipping speed and cost depends on product type, weight and destination. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. For more information visit our "Shipping + Returns" page.

All of our pricing is in USD.

Please double check that your credit card information was entered correctly. This includes ensuring that the billing address on your FilmFTW.com Store account matches the billing address associated with your card. We have limited information regarding the details of why your card was declined, so the best place to start is to contact your bank or credit card provider for further information. If you continue to have issues with the credit card, we suggest trying to make the purchase via PayPal!

100% safe. We don't save any of your credit card information, and we use SSL encryption for every credit transaction.

SHIPPING

Shipping costs are based on the weight of the product and the shipping destination. You can obtain a shipping estimate from your shopping cart before going through the checkout process. Tracking information will be provided via email.

Please visit our dedicated "shipping page" for all our shipping information.

Once your order has shipped you will receive an email with your tracking number! The tracking number can also be found in the "My Orders" section of your account.

We ship to most parts of the world, so we most likely ship to your country. To see if we do, simply add some items to your cart and proceed to our secure checkout page.

Occasionally on international orders that contain a larger quantity of items or a high purchase price over $25, your local post office may charge you customs. By law, we are required to state the amount paid for any outgoing international package. These customs charges are rare, but they do happen on orders with multiple shirts, sweatshirts, and mixed item packages. Please be aware that any resultant customs charges are the responsibility of the buyer.

RETURNS

Please visit our dedicated "returns page" to learn more.

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